Privacy Policy

SOFTAURAA (“we”, “our”, “us”) is committed to protecting the privacy and personal information of its users, customers, and independent partners. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or associate with us through our business model.

By accessing our website or registering with SOFTAURAA, you agree to the terms of this Privacy Policy.

1. Information We Collect
   We may collect the following types of information:
   
   a. Personal Information
   Name
   Contact details (mobile number, email address)
   Address and location details
   Identity documents (such as Aadhaar, PAN) where required for compliance
   Bank details for commission or incentive payments
   
   b. Business & Transactional Information
   Distributor / Partner ID
   Purchase history
   Commission and incentive records
   Loan assistance-related information (where applicable)
   
   c. Technical Information
   IP address
   Browser type
   Device information
   Website usage data (cookies and analytics)


2. Purpose of Data Collection
   We collect and use personal information for the following purposes:
   Registration and verification of partners
   Processing orders, commissions, and incentives
   Providing customer support and grievance redressal
   Communication related to products, training, and business updates
   Compliance with legal, regulatory, and tax requirements
   Awareness campaigns and educational initiatives
   Improving website functionality and user experience


3. Sharing of Information
   We do not sell or rent personal data to third parties.
   Information may be shared only:
   With service providers for payment processing, logistics, or IT services
   With government or regulatory authorities when required by law
   For legal compliance, fraud prevention, or enforcement of company policies
   All third-party service providers are required to maintain confidentiality.


4. Data Security
   SOFTAURAA implements reasonable security practices and procedures to protect personal information against unauthorized access, misuse, loss, or disclosure. While we strive to protect your data, no system is completely secure, and absolute security cannot be guaranteed.


5. Data Retention
   Personal data is retained only for as long as necessary to:
   Fulfill business and legal obligations
   Resolve disputes
   Comply with statutory requirements
   Once data is no longer required, it is securely deleted or anonymized.


6. Cookies & Tracking Technologies
   Our website may use cookies and similar technologies to:
   Enhance user experience
   Analyze website traffic
   Improve content and services
   Users may choose to disable cookies through their browser settings.


7. User Rights
   You have the right to:
   Access your personal data
   Request correction of inaccurate information
   Withdraw consent (subject to legal and contractual obligations)
   Requests may be made by contacting us using the details provided below.


8. Loan Assistance Data
   Any information shared for loan assistance purposes is collected strictly for evaluation and compliance. Loan approvals are subject to eligibility and company policies, and such data is handled with enhanced confidentiality.


9. Children’s Privacy
   SOFTAURAA does not knowingly collect personal information from individuals below the age of 18. Participation in the business opportunity is restricted to adults only.


10. Changes to This Privacy Policy
    SOFTAURAA reserves the right to update or modify this Privacy Policy at any time. Changes will be effective upon posting on the website. Continued use of our services constitutes acceptance of the updated policy.


11. Grievance Redressal & Contact Information
    In accordance with Indian IT laws and Consumer Protection Rules, users may contact our Grievance Officer for any concerns related to privacy or data usage.
    Grievance Officer:
    Name: Priya Srivastava
    Email: garvyenterprises2@gmail.com
    Contact No.: 92159-00464


12. Governing Law
    This Privacy Policy shall be governed by and construed in accordance with the laws of India.
    Minimum Legal Requirements Checklist (India)
    Your Privacy Policy must include:
    Type of data collected
    Purpose of collection
    Data sharing practices
    Security measures
    Grievance officer details
    Consent mechanism

(This policy covers all required elements.)