Cancellation, Refund & Return Policy

SOFTAURAA is committed to ensuring customer satisfaction and maintaining transparency in all transactions. This Refund & Return Policy outlines the conditions under which products may be returned or refunded.

1. Eligibility for Return
   Products purchased from SOFTAURAA may be eligible for return if:
   The product is damaged, defective, or incorrect at the time of delivery
   The product has a manufacturing defect
   The wrong product has been delivered
   Requests must be raised within 7 days of receiving the product.


2. Conditions for Return
   To be eligible for a return:
   The product must be unused, unopened, and in its original packaging
   All original labels, seals, and invoices must be intact
   The return request must include valid proof of purchase
   Products damaged due to misuse, negligence, or improper handling will not be accepted.


3. Non-Returnable Items
   The following items are not eligible for return or refund:
   Products that have been opened or used (for hygiene and safety reasons)
   Items damaged after delivery due to improper storage or handling
   Promotional or discounted items (unless defective)
   Free samples or complimentary products


4. Return Process
   To initiate a return, customers must:
   Contact SOFTAURAA Customer Support via email or helpline
   Provide order details, reason for return, and supporting images (if applicable)
   Await confirmation and return instructions from our support team
   Returns sent without prior approval may not be accepted.


5. Refund Process
   Once the returned product is received and inspected:
   Approved refunds will be processed within 7–10 working days
   Refunds will be issued to the original mode of payment or as per company policy
   Shipping or handling charges, if any, are non-refundable unless the return is due to company error


6. Replacement Policy
   Where applicable, SOFTAURAA may offer:
   Replacement of the same product
   Replacement with an equivalent product (subject to availability)
   Replacement decisions are at the discretion of SOFTAURAA.


7. Distributor / Partner Purchases
   Products purchased by registered distributors or partners for resale or personal use are subject to the same return conditions unless otherwise stated in distributor agreements.


8. Cancellation Policy
   Orders can be cancelled only if:
   The request is made before the product has been dispatched
   Once dispatched, cancellation requests will not be accepted.


9. Damaged or Missing Products
   Any damage or discrepancy must be reported within 48 hours of delivery with supporting images or videos to enable swift resolution.


10. Policy Amendments
    SOFTAURAA reserves the right to modify or update this Refund & Return Policy at any time. Changes will be effective upon posting on the official website.


11. Contact Information
    For return, refund, or cancellation queries, please contact:
    Customer Support – SOFTAURAA
    Email: [support@softauraa.com]
    Contact No.: [Phone number]
    Legal Compliance Note
    This policy is framed in accordance with:
    Consumer Protection Act, 2019
    Consumer Protection (Direct Selling) Rules, 2021.


12. Hygiene & Safety Disclaimer
    Due to the nature of sanitary and personal hygiene products, SOFTAURAA follows strict quality, safety, and health standards.
    For the protection of consumers:
    Opened, used, or tampered hygiene products are not eligible for return or refund.
    Returns will be accepted only in cases of manufacturing defects, damage during transit, or incorrect product delivery, subject to verification.
    This policy is implemented in the interest of public health and consumer safety.


13. Cooling-Off Period for Direct Sellers
    In accordance with applicable direct selling regulations, newly registered distributors / partners may be eligible for a cooling-off period, during which they may choose to discontinue their association with SOFTAURAA, subject to company policies.
    Any product return during the cooling-off period must comply with hygiene, packaging, and return conditions stated in this policy.
    Refunds, if applicable, will be processed after inspection and verification.


14. Return Logistics Responsibility
    Customers or partners may be required to bear return shipping costs unless the return is due to company error, damage during transit, or incorrect delivery.
    SOFTAURAA is not responsible for products damaged or lost during return transit if not packed securely.


15. Refund Timelines & Mode
    Refunds will be processed only after the returned product is received and quality-checked.
    Refunds will be credited to the original payment method or through an alternative mode as determined by SOFTAURAA.
    Processing timelines may vary based on banking channels and operational requirements.


16. Dispute Resolution
    In case of any dispute related to refunds or returns:
    Customers are encouraged to contact SOFTAURAA Customer Support for resolution.
    All disputes shall be subject to the jurisdiction of courts in India, in accordance with applicable laws.